Help Center

Troubleshooting

Practical checks for common viewing and setup problems.

Buffering

Narrow down repeated pauses without assuming the cause is your internet connection.

Check whether a problem is limited to one live channel.

Check entitlement, connection and setup when no live channel starts.

Separate a single-title issue from a wider VOD or device issue.

Check guide availability, player refresh and device time settings.

Confirm whether the selected content supports replay.

Recheck current service details without exposing them.

Check the device connection, service status and entered details.

Check whether playback rendering is limited to a title, channel or device.

Check volume, output selection and whether the issue affects one item.

Recover from playback that stops on a single frame.

Align device and player time settings with the programme guide.

Bring active playback back within the connection count on your plan.

Review expiry and renewal status without bypassing account protections.

Separate device or player behaviour from wider service availability.