A straightforward refund approach.

1. Try the service first

IPTVRoute offers a 24-hour free trial on a supported device with no payment card required. The trial is intended to help you assess service, device and connection suitability before purchasing.

2. First paid subscription

A first paid subscription may qualify for a refund when a technical problem prevents IPTVRoute from functioning as described and you contact support within 7 days of activation.

Support will first attempt to identify and resolve the technical problem. If the affected service cannot be made to function as described, the affected subscription may be refunded after the service, order and support record are reviewed.

3. Duplicate and unprovisionable purchases

A verified duplicate payment is refundable. An order that IPTVRoute cannot provision is also refundable. Verified payment accounting is retained so the payment can be reconciled correctly.

4. What is not covered

IPTVRoute does not refund third-party player or app fees because those purchases are made from another provider.

A problem caused solely by unsupported equipment, a third-party app, or your own device, network or internet connection is not covered when the IPTVRoute service itself is functioning.

5. How to request review

Submit the request through /support using the email connected to the order where possible. Select the billing, payment or service-preparation category and include the order or service reference shown in your account. Do not send card numbers, passwords or service credentials.

IPTVRoute may ask for safe device, app, connection and troubleshooting details. A request is not approved until the order, payment and technical or provisioning facts have been reviewed.

6. Processing an approved refund

Approved refunds must be reconciled against the verified payment. The available destination and timing depend on the payment method and provider. IPTVRoute does not promise a processing or bank-posting time that has not been confirmed.

Subscriptions do not renew automatically, so there is no recurring subscription charge to cancel through IPTVRoute.

7. Consumer rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law. Submit questions or refund requests through /support.