Troubleshooting

Frozen stream

Recover from playback that stops on a single frame.

Work through these checks

  1. Stop and restart playback

    Return to the list before opening the item again.

  2. Try another item

    Check whether the problem is isolated.

  3. Restart the player

    Close it fully before reopening.

  4. Check network activity

    Pause large downloads or uploads during the test.

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