Troubleshooting

Service expired

Review expiry and renewal status without bypassing account protections.

Work through these checks

  1. Sign in

    Open the Service area in your account.

  2. Check the expiry

    Use the date shown for the paid service or trial.

  3. Review renewals

    Check whether a paid renewal is awaiting manual upstream fulfilment.

  4. Use the renewal flow when eligible

    Only an active unexpired paid service can start an ordinary renewal.

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