Troubleshooting

Too many simultaneous connections

Bring active playback back within the connection count on your plan.

Work through these checks

  1. Stop playback elsewhere

    Close active streams on devices you are not using.

  2. Wait briefly

    Allow the previous playback session to close before retrying.

  3. Check your plan

    Review the connection count shown for the service in your account.

  4. Restart the player if needed

    Retry only one stream after restarting.

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